1. Definitions

"Inner Results" refers to Inner Results Coaching and Training Company and its authorised representatives.

"Participant" refers to the person enrolling in any Inner Results course, coaching program, training, workshop, or event.

"Program" refers to any course, certification training, coaching program, workshop, seminar, or event operated by Inner Results.

"Agreement" means these terms and conditions.

By enrolling in any program and making part or full payment, the participant accepts and agrees to these terms.

2. General Refund Policy

2.1 No Refunds for Change of Mind

Inner Results does not provide refunds for change of mind, personal circumstances, illness, holidays, work commitments, or non-attendance. All sales are final except where required by Australian Consumer Law.

2.2 Transfers

Transfers to another person are not permitted unless expressly approved in writing by Inner Results.

2.3 Communication Requirements

All requests related to enrolment, deferral, or variations must be made in writing to Inner Results.

3. Non-Certification Courses, Events, and Programs

3.1 Refunds

Refunds are not available for any non-certification program. This includes personal development courses, online courses, short courses, practice groups, and workshops.

3.2 Deferrals and Transfers

Participants may request to move to a later scheduled date if available. A minimum of 48 hours' notice is required. Acceptance of a deferral is at the discretion of Inner Results. Deferral does not create any entitlement to a refund.

3.3 Cancellations

If a participant does not attend a program they are enrolled in, their enrolment and payment are forfeited.

4. Certification Trainings

(Level 1, Level 2, Hypnosis, NLP, and related trainings)

4.1 Refunds

After the 48 hour cooling off period no refunds are provided under any circumstances except where required by Australian Consumer Law.

4.2 Notice Periods, Deferrals and Rollovers

Deferrals are only allowed more than 60 days before the start date if a future course is available. Inside 60 days no deferrals are permitted and payment is forfeited.

All deferral requests must be made in writing to Inner Results.

Deferred enrolments must be used within two years, provided such programs are still being offered. Extension beyond two years requires a $500 rollover fee for each training.

No refunds are provided for deferrals or non-attendance.

4.3 Multiple Deferrals

Repeated deferrals may be declined at the discretion of Inner Results.

4.4 Program Completion Windows

Participants must complete all required components of the training within the timeframe specified by Inner Results. Failure to complete within the required timeframe results in forfeiture of enrolment.

4.5 Changes to Dates, Times, Venue, or Delivery Format

Inner Results reserves the right to change program dates, session times, venue, trainer, or delivery format at any time due to operational requirements or unforeseen circumstances.

Such changes do not constitute cancellation of the program and do not create any right to a refund, deferral, or release from a payment plan.

Participants agree that enrolment remains valid for the rescheduled program, alternative venue, substitute trainer, or online format as determined by Inner Results.

5. Coaching Programs

(One-to-One and Group Coaching)

5.1 No Refunds

Once enrolled in a coaching program and payment has been made, no refunds are offered for any reason except as required by law.

5.2 Session Delivery

Sessions may be delivered in person, online, or via phone. Inner Results may adjust delivery format if required.

5.3 Rescheduling

Participants must provide at least 24 hours' notice to reschedule a coaching session. Missed sessions without notice are forfeited.

6. Private or In-House Training, Speaking or Corporate Programs

6.1 Deposits and Payments

Deposits are non-refundable. Full payment must be made prior to delivery unless agreed otherwise in writing.

6.2 Cancellations

If a client cancels:

• More than 30 days prior: deposit is forfeited.
• Less than 30 days prior: full fee is payable.

6.3 Rescheduling

Rescheduling requests are subject to availability and may incur additional charges.

7. Trainer Unavailability and Unforeseen Circumstances

7.1 Trainer Unavailability Clause

If the scheduled trainer becomes unexpectedly unavailable due to illness, emergency, or other circumstances outside the control of Inner Results, the program may be rescheduled, postponed, delivered by a qualified substitute trainer, or transferred to an online or alternative format.

7.2 If Delivery is Not Possible

If the program cannot be delivered due to these circumstances, participants will receive a course credit only. Refunds will only be provided where required by Australian Consumer Law.

8. Discontinuation or Changes to Courses

8.1 Right to Discontinue or Modify Programs

Inner Results may discontinue, modify, or reschedule any program at its discretion.

8.2 If a Program is Discontinued

If a program is discontinued and no future dates will be offered, participants will be offered one of the following at the discretion of Inner Results:

• Transfer to another Inner Results program of equal or greater value.
• A course credit for future use.
• Access to a comparable online or pre-recorded program if available.

Discontinuation does not create any entitlement to a refund except where required by law.

9. Payment Plans and Fees

9.1 Payment Plan Conditions

By entering a payment plan, the participant agrees to complete all payments regardless of attendance, completion, or personal circumstances.

9.2 Failed Payments

Payment failures must be corrected within 3 business days. Continued failures may result in suspension from the program.

9.3 Debt Recovery

Inner Results reserves the right to use collection agencies if required. The participant is responsible for any additional fees incurred.

10. Participant Responsibilities

10.1 Participants must behave respectfully toward trainers, staff, and other participants.

10.2 Inner Results may remove a participant from any program if their behaviour is inappropriate, harmful, or disruptive.

10.3 Removal due to behaviour does not entitle the participant to a refund.

11. Media and Recording

11.1 Programs may be recorded for training or quality purposes.

11.2 By attending, participants give permission for Inner Results to use recordings for educational or promotional purposes unless they opt out in writing.

12. Australian Consumer Law

Nothing in this agreement limits the participant's rights under the Competition and Consumer Act 2010 (Cth) or any applicable Australian Consumer Law. Refunds are only offered where legally required.

13. Governing Law

These terms are governed by the laws of Western Australia. Any disputes will be handled in the courts of Western Australia.

14. Acceptance of Terms

By enrolling, paying a deposit, paying a program fee, or attending any Inner Results program, the participant acknowledges that they have read and agree to these terms and conditions.